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Brew City 2021 - New Year’s Goals, Love and Entropy

16 Feb 2021
5:00pm - 6:30pm CST



New Year’s Goals, Love and Entropy


Brew City HDI 

 Join us Tuesday, February 16th

5:00 pm - 6:30 pm CST


With last year rapidly fading in the rear view mirror, there has never been a better time to reset your individual goals and start anew. 

Join us for a hands-on workshop where we will create a personal development strategy for 2021. 

Facilitated by Brandon Caudle, participants on this live video event will plan and develop realistic and focused goals for the next six months with a built in follow-up session to ensure accountability.  



The three obstacles stopping us from achieving goals

Seven simple and effective tools to overcome challenges 

Tailored action plan to achieve 2021 goals

Follow-up accountability session to ensure success


Make 2021 your year!


Brandon Caudle 


Bran-don Cau-dle [bran-duhn ka-duhl] -Noun (singular), Origin: late 1960’s or early 1970’s, originally from the Deep South, also spotted on the Left Coast.

Veteran of the Service and Support industry, for over two decades has been found resolving complex issues requiring skillful leadership and a robust knowledge of infrastructure, applications and systems. Previously found in the U.S. Army. Anecdotally known for capitalizing the word ‘Customer’. Usually seen influencing organizations through Customer Experience Programs. Hobbies include optimizing processes and seeking an elevated Employee Experience.  Fluent in KCS, ITSM and Spanish.  Widely suspected of erring on the side of the Customer.

Fun Fact: His favorite yoga pose is Savasana.




Congratulations to the winners of 2020 HDI Brew City Awards


Best Service & Support Analyst

Angela Nell



Best Service & Support Technician

Shane Kulp

Good Luck on District Finals!


A Special Congratulations to

ManpowerGroup for being nominated by SysAid for the “Best Service Improvement Initiative” which recognizes an organization that has successfully adopted or improved one or more service offerings in 2020. This North America IT team is led by Ger Doyle, Jennifer Anderson, Mario Cortez and David Corkins.  



 Thank you to our Platinum Sponsors!


Who is HDI (About)?:


We Empower Technical Support and Service Management to Deliver:
Smarter Service. Better Business.

Rapid change is constant in our industry. HDI has been at the center of this change, helping you do what you do - and making you better. It's in our DNA. For thirty years, HDI has partnered with thousands of professionals and their organizations to improve their performance by helping them to:

  • Drive change
  • Harness knowledge
  • Transform teams
  • Make connections
  • Turn challenges into opportunities

HDI’s mission is to advance this industry through community, transformative education and events, and outcome-oriented advisory services. We are now poised at the cusp of digital transformation to lead this industry into the future.



16 Feb 2021
5:00pm - 6:30pm CST

Google Calendar

  • Online Event - Zoom