Put Down That Phone and Get Your Customers to the Portal!
B.J. Havlik, owner of SRC Technologies and ITIL Strategist, is nationally recognized for his ability to effectively connect business services with IT services while improving service delivery efficiency. With over 30 years of experience and more than 15 as an IT executive, he has successfully led organizations through periods of high-growth and change. During his tenure at United Healthcare, the company grew from $330 million to $14 billion. At Menasha Corporation, he and the rest of the leadership team successfully created and implemented a shared service center driven by a business oriented service catalogue. He co-founded SRC Technologies in 2008, where he serves as President and CEO. The team at SRC provides IT infrastructure services and consulting with a focused practice in ITSM to organizations across the country.
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