2017 Fall Schedule of Events!!

Welcome to Brew City HDI’s 2017 Fall Schedule of Events


HDI Analyst of the Year and Desktop Support Technicians of the Year Nominations:

“Have you or your peer demonstrated a commitment to service and support excellence this year? Give the recognition that is deserved by submitting a nomination for an industry recognized HDI award today! Don’t wait though, the nomination deadline is this Friday, November 17th. Complete your nomination today

Last year’s Brew City HDI AOY winner was Shawn Mueller!
This year it could be YOU!

shawn 1

December 2017 – Date TBD, AOY Celebration – Nominate your Analysts/Technicians Now! http://www.thinkhdi.com/events/awards.aspx

2018 Schedule 

January 16th, 2018 – Rick Joslin
Session Title:  Beyond the Integration of ITIL and KCS

Transperant File Low res 01Meet the Presenter!


Meeting/Event check-ins are at 5:30 pm and will end at or before 8pm – Registration Links for each event will be posted soon

Enjoy Your Summer!!

Brew City HDI will be taking July and August off!! Have a Safe and Happy Summer!!  See you in September!

September 19th – Brew City HDI will be at Kohl’s Innovation Center – Bomgar will  be discussing:  the “Shift Left Strategy” on the Service Desk/Help Desk.  Main focus is how to use different tools/solutions to help de-escalate tickets to Tier 1/0 to even Self-Service of the end-users.  This is where labor cost comes into play and using the Shift Left mentality will help save money on the Service Desk per ticket.


Brew CIty HDI 12th Annual Brewer’s Tailgate Event!!!  


Thank you for all that attended this event – we cooked brats, hot dogs, burgers…threw bags (not at each other!), painted on kids faces and adults limbs, had some cocktails and gave away lots of awesome prizes!!!

Thank you to Robert Half for being our wonderful event sponsor, SHI for donating the iPad!!, TEKSystems for donating restaurant gift cards and the Brewer’s for the t-shirts/bobbleheads!!

Robert Half Technologiesshitek

Gary Nelson – winner of the iPad
20170630_230120other fun photos!!

20170630_174956 20170630_16320820170630_17384920170630_161316 20170630_17401720170630_19522620170630_203747 20170630_202748


Next Event: Brewer Tailgate with Brew City HDI!!

SOLD OUT!! 12th Annual Brew City HDI Brewer’s Game !!  

For those of you that registered, a email will go out with details about the tailgate location and how to pick up tickets.  Please bring your own chairs if you have them!

Event Sponsor for the 12th Annual Brewer’s Tailgate
Thank you Robert Half!!Robert Half Technologies

Win an iPad!!!
Donated by SHI
– Purchase Raffle tickets at the tailgate event!!  Must be present to win.shi


June 20th – Round Table Discussions – Miller/Coors Visitors Center Recap!!

Thank you everyone that attended – we learned a lot from each other with all the round table discussions and networking activities!!

Thank you Kforce for being our Event Sponsor!!

Kforce Tech Logo

group photo

Breaking News! Friday, June 30th – 12th Annual Brewer’s Game Announced!! Click Here for more details and to purchase your tickets while supplies last!


Event Sponsor for the 12th Annual Brewer’s Tailgate
Thank you Robert Half!!Robert Half Technologies

Win an iPad!!!
Donated by SHI
– Purchase extra Raffle tickets at the tailgate event!!  Must be present to win. All ticket packages purchased will automatically be entered into the drawing for the ipad and other fun give aways!!


Thank you Matt Haggerty for presenting at our April event!!  We had a great turn out and many new faces… 

Save the Date:  Tuesday, April 18th –  Antifragility, DevOps, and Multispeed IT: Failing Forward to Success

Antifragility is the art of becoming stronger via the application of stress and volatility. In our industry, it’s sometimes good to “fail forward” and build scar tissue to become stronger, smarter, and faster.

In this session, you’ll see how cutting-edge organizations are realizing that processes galore are preventing their people, teams, and tools from experiencing stress and working their muscles. On the flip side, leveraging DevOps, with an eye on Multispeed IT, is enabling organizations to deliver higher customer satisfaction with fewer risks.


Presented by:  Matt Haggerty, Ridgehead Software 

Matt Haggerty headshot

Matt’s Bio:
As a Partner at Ridgehead Software, Matt manages people and projects, ensuring a happy team of software engineers are delivering outstanding software solutions. We work in the IT Support Management, Call Center, and Knowledge Management arenas, specializing in custom solutions and project-based work.

Previously Matt has managed Content Management teams utilizing the KCS methodology, real-time content translation services for 18 languages (including double-byte), and a software development team providing custom KM/Self-Service solutions.

Location:  PKWARE – 201 E. Pittsburgh Ave. #400, Milwaukee, WI 53204


 Special Parking and Building Information:

All street parking – free after 5pm (Park on Barclay and on Pittsburgh St.)
Not a lot of traffic that time of evening

Doors/Elevators lock at 5pm, but doors will be attended to allow entry
Go to main lobby where the elevators are – 3rd Floor is the Conference Room